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Refund policy

Return & Refund Policy — WinkyCart

Last updated: [Insert Date]

At WinkyCart, we want you to be completely happy with your purchase. If something isn't right, here's how we can help.

1. Return Eligibility

You can request a return within 7 days of the delivery date, provided that:

  • The item is unused, unwashed, and in its original condition
  • The item is in its original packaging, with all tags, accessories, manuals, and freebies included
  • You have proof of purchase (order number or invoice)

Returns requested after 7 days from delivery will not be accepted.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened or used:

  • Earbuds and headphones (once the seal/packaging is opened)
  • Items marked "Final Sale" or purchased during clearance/heavy-discount sales
  • Products damaged due to misuse, negligence, or unauthorized repair
  • Products without original packaging, tags, or accessories

3. Damaged, Defective, or Wrong Item Received

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos/video of the product and packaging
  • A brief description of the issue

We'll arrange a free replacement or full refund for verified cases — no return shipping cost to you.

4. How to Initiate a Return

  1. Email us at return-refund@winkycart.com or call +91 96504 78408 with your order number and reason for return.
  2. Our team will review your request and share pickup/drop-off instructions within 24–48 hours.
  3. Pack the item securely in its original packaging.
  4. Once we receive and inspect the item, we'll notify you of the approval or rejection of your return.

5. Return Shipping

  • For damaged, defective, or wrong items: WinkyCart bears the return shipping cost.
  • For returns due to change of mind, size/preference issues, etc.: the customer bears the return shipping cost, unless otherwise stated at checkout.
  • We recommend using a trackable shipping method, as WinkyCart is not responsible for items lost in transit back to us.

6. Refunds

Once your return is received and inspected, we'll notify you by email/SMS whether your refund is approved.

If approved:

  • Online payments (UPI, cards, net banking, wallets): refunded to your original payment method within 5–7 business days.
  • Cash on Delivery (COD) orders: refunded via bank transfer or UPI to the details you provide, within 7–10 business days.

Refund timelines may vary slightly depending on your bank or payment provider.

7. Exchanges

We currently offer exchanges only for manufacturing defects or wrong item delivered, subject to stock availability. If you'd prefer a different product entirely, please return the original item for a refund and place a new order.

8. Order Cancellations

  • Orders can be cancelled free of charge before they are shipped.
  • Once an order has been shipped, it cannot be cancelled — please initiate a return instead after delivery.

9. Late or Missing Refunds

If you haven't received your refund within the stated timeframe:

  1. Check your bank account or payment app again.
  2. Contact your bank or card issuer — processing times can vary.
  3. If you've done this and still have not received your refund, contact us at return-refund@winkycart.com.

10. Contact Us

WinkyCart
Migsun Roof, Raj Nagar Extension, Ghaziabad, Uttar Pradesh – 201003, India
📧 return-refund@winkycart.com
📞 +91 96504 78408