Shipping policy

Shipping Policy — WinkyCart

Last updated: [Insert Date]

This Shipping Policy explains how we process, pack, and deliver your orders at WinkyCart.

1. Shipping Locations

We currently ship across India. If you're outside our serviceable areas, you'll see a message at checkout letting you know we can't deliver to your pincode yet.

2. Order Processing Time

Orders are processed and packed within 1–2 business days of being placed.
Orders placed on Sundays or public holidays are processed on the next working day.
During sale periods (like festive sales), processing may take slightly longer due to higher order volumes — we'll keep you updated via email/SMS if there's a delay.

3. Delivery Timelines

Metro cities: 3–5 business days after dispatch
Other cities & towns: 5–8 business days after dispatch
Remote/rural areas: 7–10 business days after dispatch

These are estimated timelines and not guaranteed — actual delivery may vary depending on courier partner schedules, weather, local restrictions, or other factors beyond our control.

4. Shipping Charges

Free shipping on all orders above ₹499
A flat shipping fee applies on orders below ₹499, shown at checkout before you pay

5. Order Tracking

Once your order is shipped, you'll receive a tracking link via email/SMS. You can use this to track your package directly with our courier partner. If you don't receive a tracking link within 3 business days of ordering, please contact us.

6. Delayed, Lost, or Missing Packages

If your order hasn't arrived within the estimated delivery window:

Check the tracking link for the latest courier status.
Contact us at return-refund@winkycart.com or +91 96504 78408 with your order number.
We'll investigate with our courier partner and keep you updated. If the package is confirmed lost in transit, we'll send a replacement or issue a full refund.

7. Incorrect Address / Failed Delivery

Please double-check your shipping address and phone number before placing your order — WinkyCart is not responsible for delays or non-delivery due to incorrect or incomplete address details.
If a package is returned to us due to an incorrect address, failure to receive the courier's delivery attempts, or refusal at the doorstep, we'll contact you to arrange re-shipping. Additional shipping charges may apply for re-delivery.

8. Damaged Packages

If your package arrives visibly damaged, please:

Do not accept the delivery if the damage is severe, or
Accept it and share clear photos/video of the damaged package and product within 48 hours at return-refund@winkycart.com

We'll arrange a free replacement or full refund for verified damage-in-transit cases.

9. Multiple Items in One Order

If your order contains multiple items, they may be shipped separately depending on stock location and courier availability. You'll receive separate tracking details for each shipment at no extra cost to you.